Order Cancellation
How to cancel an order that has been paid
We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However,
it is important to note that our costumes are made to order. Once the tailoring process has begun,the materials cannot be reused.
The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
Our Cancellation Policy:
For all costumes:
1. Standard Size
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,
- Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price .
- Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
2.Custom -made size
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,
- Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price .
- Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
For Wigs and Shoes or other Accessories Category:
- Orders cancelled within 48 hours after payment confirmation will be eligible for a full refund,
- Orders cancelled 48-72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price,
- Orders cancelled after 72 hours of payment confirmation will be eligible for a partial refund consisting of only the full shipping cost,
- Once your order has been shipped, it can no longer be cancelled.
